Accounts Receivable Specialist/Bookkeeper
Must be proficient in Excel.
Customer Service & Communication
- Provide courteous and professional service to all customers via phone, written communication, and in-person.
- Proactively contact customers to resolve payment issues, explain payment options, and discuss terms.
Accounts Receivable Operations
- Apply payments accurately and keep records organized and current.
- Maintain and update reports, statements, and account changes.
- Reconcile accounts, investigate discrepancies, and ensure transactions are correct.
Support & Collaboration
- Support the Manager with collections, account setup, and customer contact.
- Contact customers by phone and through written correspondence.
- Maintain accurate and up-to-date account contact information.
Qualifications
- Excellent communication and customer service skills.
- Detail-oriented, able to multitask and prioritize.
- Work independently and as part of a team with minimal supervision.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Proficient in reading and speaking English.
Physical Requirements
- Sit and use a computer for extended periods.
- Frequently use hands and fingers for typing and handling documents.
- Able to read printed and digital documents.
- Communicate clearly in person, by phone, and in writing.
- Occasionally lift up to 20 lbs.
- Regular attendance and punctuality are essential.